CHANTILLY-SENLIS TOURISME processes personal data (hereinafter the “Personal Data)” concerning you in connection with the use of this website (hereinafter the “Site”).
As data controller, we are respectful of privacy and we protect the personal data of users of our Site.

This policy aims to inform you of the methods of collection, processing and use of Your Personal Data and of your rights in terms of protection of personal data with regard to the applicable provisions in the matter, in particular Law 78-17. of January 6, 1978 relating to data processing, files and freedoms known as "Data processing and freedoms" in its latest version and with the RGPD (General Data Protection Regulations) in application since May 25, 2018.

Article 1 – Scope of this personal data protection policy

This Policy sets out the principles and guidelines for the protection of Your Personal Data, which includes Personal Data collected on – or via – the Site.

CHANTILLY-SENLIS TOURISME collects Personal Data (online, including by e-mail, or offline); this policy applies regardless of the method of collection or processing.

The notion of Personal Data means any information relating to an identified or identifiable natural person. A person is “identifiable” when he can be identified, directly or indirectly, in particular by reference to an identification number or to one or more elements specific to him.

“Non-Personal Data” corresponds to information that does not allow a person to be identified.

Article 2 – Places of storage of Personal Data

All Personal Data is stored exclusively in France, by our web hosting provider:

2 rue Kellerman
59100 Roubaix – France

Article 3 – Data controller

The party responsible for processing Your Personal Data is: CHANTILLY-SENLIS TOURISME, 30 avenue Eugène Gazeau 60300 SENLIS; certain technical services are entrusted to our technical service providers. In accordance with Article 28 of the RGPD, this service provider is bound by a strict confidentiality clause which prohibits any use of the data entrusted to it which is not provided for in the service contract and which requires it to implement technical and organisational measures which meet the requirements of security and protection of personal data.

Article 4 – Data collected

Personal data

Personal Data may include the following:

  • Last name,
  • First name,
  • Full address,
  • E-mail address,
  • Phone number,

And any other Personal Data that may be relevant for the purposes set out below.

Note for visitors and users of the Site: certain functionalities and characteristics of the Site can only be used if You provide CHANTILLY-SENLIS TOURISME with certain Personal Data when You visit or use the Site. You are free to provide or not, all or part, of Your

Personal data.

However, if You choose not to provide them, such a decision could prevent the achievement or satisfactory achievement of the objectives described below, certain services and certain functionalities of the Site may not function correctly and/or You will be refused access to certain pages of the Site.

Cookies and other tracers

The Site may use cookies or other technologies that may collect or store Personal Data. Cookies are text files stored and used to record Personal and Non-Personal Data concerning Your browsing on the Site.

Cookies can be permanent (and remain after You disconnect from the Site in order to be used during Your subsequent visits to the Site) or temporary (and disappear as soon as You disconnect from the Site).

CHANTILLY-SENLIS TOURISME uses cookies to improve your user experience, in particular by:

  • allowing a service to recognize Your hardware, so You do not have to provide the same information multiple times in order to perform the same task;
  • recognizing the username and password You have already provided so that You do not have to provide them again on each web page that requests them.

CHANTILLY-SENLIS TOURISME uses cookies to analyze traffic and data on the Sites in order to:

  • measure the number of users of the services, thus making them easier to use and ensuring their ability to respond quickly to Your requests;
  • help CHANTILLY-SENLIS TOURISME understand how users interact with the services in order to improve them.

CHANTILLY-SENLIS TOURISME may also use the services of third-party service providers for the purpose of performing the services on its behalf and in particular for:

  • analyze Your browsing habits and measure the audience of the Sites and Applications;
  • analyze Your areas of interest and provide You with targeted marketing or advertising offers;
  • allow you to share the content of the Application Sites with other people on social networks or to let these other people know what You are watching or what You think (eg the "Like" button on Facebook)

In this case, pixel tags and cookies provided by these third-party providers may be used and retained. When transmitting the information generated by these cookies, the cookie settings ensure that the IP address is anonymized before geolocation and before storage. Our service providers will use this information for the purpose of evaluating Your use of the Site, compiling reports on the activity of the Site for CHANTILLY-SENLIS TOURISME, and offering You better services and advertising targeted to Your needs. They will not associate your IP address with any other of their data.

When you browse the Site, cookies are enabled by default and data can be read or stored locally on your hardware. You will be notified the first time You receive a cookie and You can decide whether to accept or reject it. By continuing to use the Sites, You expressly accept the use by CHANTILLY-SENLIS TOURISME of such cookies.

You can also configure Your browser to systematically refuse cookies (including cookies used for audience measurement purposes). However, if this were the case, certain functionalities and features of the Site may not function properly and You may not be able to access certain parts or services of the Site.

If you wish to modify or delete your information, please refer to Article 8: Your rights.

You can access your cookie management panel to configure the deposit and reading of cookies.

Data retention

By data type:

  • Civil status data (surname, first name, postal address, etc.): 3 years max. ;
  • Connection data: 3 years max. ;
  • Location data = 48h;

We only keep Your Personal Data for a period necessary and proportionate to the purpose for which it was collected, namely for a maximum period of 3 years from the last exchange you had with us and carried out on your initiative.
Beyond the aforementioned periods, your data will be purely deleted or anonymized.

Article 5 – Purposes of the collection of personal data

As indicated above, You provide Your Personal Data voluntarily.
Personal Data is generally collected for the needs of CHANTILLY-SENLIS TOURISME's business, such as improving CHANTILLY-SENLIS TOURISME's marketing and advertising efforts, better adapting CHANTILLY-SENLIS TOURISME's products and services to customer needs. or compliance with reporting obligations provided by law, and other similar activities.
CHANTILLY-SENLIS TOURISME collects and uses Personal Data concerning You for the purposes of its activity and in particular for the following purposes:

We process your data in whole or in part for the purposes of:

  • Respond to requests sent to Chantilly-Senlis Tourisme via the contact form,
  • Send brochures following a request on the brochure order form,
  • Connect Internet users and Chantilly-Senlis Tourisme partners,
  • Send a newsletter to Internet users registering on the newsletter registration form,
  • Respond to requests for information and quotes for Chantilly-Senlis Tourisme “guided tours for groups” services via the group contact form,
  • allow you to request and obtain information about CHANTILLY-SENLIS TOURISME and the products and services of CHANTILLY-SENLIS TOURISME,
  • Allow you an interactive and personalized use of the Site,
  • Allow you to browse our Site and adapt our content to your terminal to improve your browsing,
  • Allow you to share our content on social networks,

Subject to applicable local legislation, by providing Your e-mail address, You expressly authorize CHANTILLY-SENLIS TOURISME to use it with other useful Personal Data to send You commercial or marketing messages.

CHANTILLY-SENLIS TOURISME may also use Your e-mail address for administrative purposes or other non-marketing purposes (for example, to notify You of important changes made to the Site).

Article 6 – Conditions for the processing and storage of personal data

The "processing" of Personal Data includes in particular the use, storage, recording, transfer, adaptation, analysis, modification, declaration, sharing and destruction of Personal Data according to what is necessary given the circumstances or legal requirements.

All Personal Data collected is kept for a limited period depending on the purpose of the processing and only for the period provided for by the applicable legislation.

All Personal Data collected is stored in Metropolitan France.

Article 7 – Links to websites not controlled by CHANTILLY-SENLIS TOURISME

The Site may offer links to third-party websites that may be of interest to You.

CHANTILLY-SENLIS TOURISME has no control over the content of third-party sites or the practices of these third parties with regard to the protection of Personal Data that they may collect. Consequently, CHANTILLY-SENLIS TOURISME declines all responsibility concerning the processing by these third parties of Your Personal Data. It is your responsibility to find out about the personal data protection policies of these third parties.

Article 8 – Transfer of personal data

In the event of access to the Site from a country that is not a member of the European Union whose legislation relating to the collection, use and transfer of data differs from those of the European Union, we draw your attention to the fact that by continuing to use the Site, which is governed by French law, the corresponding Terms of Use and this Policy, You are transferring Your Personal Data to the European Union and consent to this transfer.

Your Personal Data may be disclosed within CHANTILLY-SENLIS TOURISME for the purposes set out in Article 3 of this Policy.

CHANTILLY-SENLIS TOURISME may transfer Your Personal Data outside the European Union, provided that it ensures, before transferring it, that the entities outside the European Union offer an adequate level of protection, in accordance with the legislation European in force.

If CHANTILLY-SENLIS TOURISME learns that a third party to whom CHANTILLY-SENLIS TOURISME has communicated Personal Data for the purposes set out in Article 3 above, uses or discloses Personal Data without complying with this Policy or in violation of applicable law , CHANTILLY-SENLIS TOURISME would take all reasonable measures to prevent or put an end to such use or disclosure.

You also have the right to authorize or not CHANTILLY-SENLIS TOURISME to use Your Personal Data for a purpose other than those for which this Personal Data was initially collected. You can object to this use by referring to Article 8 below.

CHANTILLY-SENLIS TOURISME may also be required to transfer Your Personal Data to third parties if CHANTILLY-SENLIS TOURISME considers that such a transfer is necessary for technical reasons (for example, for hosting services by a third party) or to protect its legal interests (for example, in the event of the sale of assets to a third-party company, change of control or total or partial liquidation of CHANTILLY-SENLIS TOURISME).

In addition, CHANTILLY-SENLIS TOURISME may share Your Personal Data with the reseller on which You depend or assigned to the territory in which You are located for the needs of the activity of CHANTILLY-SENLIS TOURISME. CHANTILLY-SENLIS TOURISME may also share your Personal Data with commercial partners when CHANTILLY-SENLIS TOURISME and the commercial partner jointly sponsor an event or participate together in a marketing promotion in which You engage.

CHANTILLY-SENLIS TOURISME may disclose Your Personal Data if required to do so by law or if CHANTILLY-SENLIS TOURISME believes in good faith that such disclosure is reasonably necessary to comply with a legal process (for example, a warrant, subpoena or any other court order) or to protect the rights, property or personal safety of CHANTILLY-SENLIS TOURISME, our customers or the public.

If permitted by applicable legislation, CHANTILLY-SENLIS TOURISME may also share Your Personal Data with third parties in order to provide You with targeted marketing or advertising offers.

These transfers may take place via the Internet or by any other method deemed appropriate by CHANTILLY-SENLIS TOURISME in accordance with the applicable legislation and the CHANTILLY-SENLIS TOURISME Group's internal security policies.

Article 9 – Your rights

Your right to access and rectify your data

You have the right to access and have your personal data rectified.

You can ask us that your personal data be, as the case may be, rectified, completed if they are inaccurate, incomplete, ambiguous, outdated.

Your right to erasure of your data

You can ask us to erase your personal data when one of the following grounds applies:

  • the personal data is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
  • you withdraw the previously given consent;
  • you object to the processing of your personal data for legitimate reasons;
  • the processing of personal data does not comply with the provisions of the applicable legislation and regulations.

Nevertheless, the exercise of this right will not be possible when the retention of your personal data is necessary with regard to legislation or regulations and in particular, for example, for the recognition, exercise or defense of legal rights.

Your right to restriction of data processing

You can request the limitation of the processing of your personal data in the cases provided for by legislation and regulations.

Your right to object to data processing

You have the right to object to the processing of personal data concerning you when the processing is based on the legitimate interest of the data controller.

Your right to the portability of your data

Since May 25, 2018, you will have the right to the portability of your personal data.

The data on which this right can be exercised are:

  • only your personal data, which excludes anonymized personal data or data that does not concern you;
  • declarative personal data as well as the personal operating data mentioned above;
  • personal data that does not infringe the rights and freedoms of third parties such as those protected by business secrecy.

This right is limited to processing based on consent or on a contract as well as personal data that you have personally generated.

This right does not include derived data or inferred data, which are personal data created by CHANTILLY-SENLIS TOURISME.

Your right to withdraw your consent

When the data processing that we implement is based on your consent, you can withdraw it at any time. We then cease to process your personal data without the previous operations for which you had consented being called into question.

Your right to appeal

You have the right to lodge a complaint with the CNIL on French territory, without prejudice to any other administrative or judicial remedy.

Your right to set post-mortem guidelines

You have the possibility of defining guidelines relating to the storage, erasure and communication of your personal data after your death and this with a trusted third party, certified and responsible for enforcing the will of the deceased in accordance with the requirements of the applicable legal framework.

How to exercise your rights

All the rights listed above can be exercised:

  • by post to the following address: 30, avenue Eugène Gazeau 60300 SENLIS, enclosing a copy of your identity card and proof of address;
  • via notre adresse mail Une procédure vous sera alors envoyée afin de valider votre identité.

Note: the documents sent within the framework of this procedure will be purely destroyed, and the data potentially collected during the procedure will be definitively deleted, at the end of the latter.

Also note that any requests that do not follow these guidelines will be ignored.

We undertake to respond to these requests within 1 month of receipt of the request. This period can be extended by 2 months depending on the complexity and the number of requests received, i.e. 3 months in total.

If you have an account, you can exercise Your rights of access and rectification by logging into your account.

Nevertheless, with regard to the exercise of the right to information, we may not have the obligation to act on it if:

  • you already have this information;
  • the recording or communication of your personal data is expressly provided for by law;
  • the communication of information proves impossible;
  • providing information would require disproportionate effort.

Article 10 – Security and recipients of data

CHANTILLY-SENLIS TOURISME takes care to protect and secure the Personal Data that You have chosen to communicate to it, in order to ensure their confidentiality and prevent them from being distorted, damaged, destroyed or disclosed to unauthorized third parties.

CHANTILLY-SENLIS TOURISME has taken physical, electronic and organizational protection measures to prevent any loss, misuse, unauthorized access or distribution, alteration or possible destruction of this Personal Data. Among these protective measures, CHANTILLY-SENLIS TOURISME incorporates technologies specially designed to protect Personal Data during their transfer. However, despite the efforts of CHANTILLY-SENLIS TOURISME to protect Your Personal Data, CHANTILLY-SENLIS TOURISME cannot guarantee the infallibility of this protection due to unavoidable risks that may arise during the transmission of Personal Data.

As all Personal Data is confidential, access to it is limited to CHANTILLY-SENLIS TOURISME employees and service providers who need it in the performance of their mission. All persons having access to Your Personal Data are bound by an obligation of confidentiality and expose themselves to disciplinary measures and/or other sanctions if they do not respect these obligations.

However, it is important that You exercise caution to prevent unauthorized access to Your Personal Data. You are responsible for maintaining the confidentiality of Your password and the information contained in Your account. Consequently, You must ensure that You close Your session in the event of shared use of the same computer or the same terminal.

Article 11 – Conflict resolution

Although CHANTILLY-SENLIS TOURISME has taken reasonable measures to protect Personal Data, no transmission or storage technology is completely infallible.

Toutefois, CHANTILLY-SENLIS TOURISME est soucieux de garantir la protection des Données Personnelles. Si Vous avez des raisons de penser que la sécurité de Vos Données Personnelles a été compromise ou qu’elles ont fait l’objet d’une utilisation abusive, Vous êtes invité à contacter CHANTILLY-SENLIS TOURISME à l’adresse suivante :
CHANTILLY-SENLIS TOURISME will investigate complaints regarding the use and disclosure of Personal Data and will attempt to resolve them in accordance with the principles set out in this Policy.

Unauthorized access to Personal Data or its misuse may constitute an offense under local law.

Article 12 – Contact

Pour toute question concernant la présente Politique, pour ne plus recevoir d’informations de la part de CHANTILLY-SENLIS TOURISME ou pour toute demande de rectification, complément, mise à jour ou suppression de Vos Données Personnelles, Vous pouvez envoyer un courrier électronique à l’adresse électronique suivante :

Article 13 – Effective date and revisions of the personal data protection policy

This Policy may be updated according to the needs of CHANTILLY-SENLIS TOURISME and circumstances or if required by law. We therefore invite you to regularly check for updates.

Last modification: 05/2021